Roadly support

1. Check that your iPhone is signed in to the same Apple Account used for the original purchase.
2. Connect to the internet, open Roadly, and use the app’s restore-purchases option.
3. If Full Access remains locked or you see an error, email us with the details.

You don’t need to buy Full Access again to restore the same purchase.

No. Roadly Full Access is a one-time purchase that unlocks paid Thought Clues. It is a non-consumable in-app purchase, so it can be restored through Apple.

Apple handles App Store payments and refund requests. You can find a purchase and request a refund through Apple’s Report a Problem service.

If you were charged but the content is still locked, try restoring your purchase first. If that doesn’t resolve it, contact us for help with access.

On your device. Roadly remembers journey and choice identifiers, completion counts, your most recent completion date, and your latest journey path. Smallsoft does not keep a server copy of this history.

Device backups may include this information, depending on your Apple backup settings. Restoring a purchase restores paid access; it does not restore exploration history.

Reflection text is temporary. It stays in memory during the current journey so Roadly can show it back to you at the end. It is not saved in your exploration history.

It disappears when you return to the home screen, restart the journey, or the app process ends. If you want to keep it, use the sharing option and explicitly include your reflection before leaving the journey.

Use the option to clear exploration history on Roadly’s home screen. This removes the history stored by the app on that device.

Deleting the app also deletes its local information. Smallsoft cannot recover that information from a server, so please don’t delete the app as a first troubleshooting step.

No account is required. Roadly’s philosophy experience runs on your device, without an online AI service or a Smallsoft backend.

Downloading or updating the app, purchasing Full Access, and restoring purchases use Apple’s services and need an internet connection.

Yes. Use the app’s language and sound controls to choose your language or switch sound off. Your choices are saved on your device.

Check the App Store for a Roadly update. If the issue continues, close and reopen the app, or restart your iPhone. Save any reflection you want to keep before closing the app.

If it happens again, email us with your device model, iOS version, Roadly version, and the steps that led to the issue. A screenshot of an error can also help.